My app is crashing after the most recent update - what do I do?
First step is to close the app and "kill" it (double tap HOME button, then swipe the app up off the screen). Find the settings app on your iphone or ipad and open it. Scroll down the list of apps on the left until you find the PANNA icon and tap it. Tap the switch next to "clear local data and reload." Close the settings app and re open Panna. If you are still experiencing the same issue, you can delete the app (hold down your finder on the app until the X appears). Tap the X to delete the app. Tap the home button to return to normal mode. Go to the AppStore and download Panna again. We are very sorry for any inconvenience. An app update was submitted to iTunes Saturday which will fix this bug, please be on the lookout for the update notification.
I subscribed in the mobile app how can I access Panna on the web?
You can sign up for a free account on our website. Next, make sure you have the latest Panna version on your iPhone or iPad and open the app. Click the gear icon at the bottom and press "Connect To Web Account" Enter your online account information and press connect. Next time you visit the website and refresh your browser all of your purchases will be accessible.
I am an Android user how can I subscribe to panna?
Our website is optimized for mobile table viewing. Just sign up for an account and access Panna on your android device using your internet browser.
What happens to the recipes if I stop subscribing?
You will be able to stream or download recipes from any individual issues you've purchased or for any of the issues you've received while a subscriber. In short, the content is yours and you get to keep it forever.
How do I switch between metric and imperial units of measure?
In the iPhone or iPad App, it's simple: Just tap the small gear icon in the top-right corner of the screen of the "Issues," "Our Chefs," or "All Recipes" screens, and turn on or off Metric. Currently, the web site version of Panna does not support metric measurements - but stay tuned, it will be added soon!
Why is the Panna App "Free" when the issues/subscriptions cost money?
Each issue of Panna contains 1 free recipe, and the app itself is free to install. Without paying anything you can use Panna and watch previews of every recipe. Because the App Store does not allow "trials" or "demos" for apps, the only way for you to be able to try Panna without paying is for us to make the app itself free. But because the content is not free to create, we can't give it away for free. There are no ads in Panna, so all of the money it takes to create the content comes directly from sales of issues and subscriptions. We believe the prices we've set are very reasonable. We've spared no expense to ensure everything is very high quality, and compared to other subscription content (both in the App Store and at the newsstand) our issues and subscriptions are inline with other content.
How Do I Get Panna to Recognize My Subscription on My iPad or iPhone
On Your iPad, locate the gear icon at the top right of the issues page and tap "Restore Purchases." On Your iPhone, open Panna and click the settings tab at the bottom right of your screen and tap "Restore Purchases." Also see the article above about syncing your web purchases with your App if you have purchased issues on the web site and want to access them on your iPhone or iPad.